Orders, Shipping & Click and Collect
Phone Orders
Telephone 07 4041 4004
10.00 am – 5.00 pm Eastern Australian Standard time [+ 10hrs GMT]
Monday to Friday (Not including public holidays)
Out Of Stock Items
Occasionally items may be out of stock. We shall advise clients of any items out of stock before shipping.
$ 15 Flat Rate Shipping
Shipping is a flat rate of $15 AUD to most destinations in mainland Australia and Tasmania (see below for exemptions).
Some extremely long items such as long blade fins and spears are not included in this offer. There will be a remark on the product page of such items.
Heavy items such as tanks and compressors are also not included in this offer and the customer will be contacted if any additional freight charges will incur for such items.
All goods shipped do not include insurance unless at customer’s request. We advice to contact us about any extra charges if you do want your goods to be shipped with insurance.
We usually use one of the following freight options:
- Fastway
- Australia Post
Goods are shipped on business days from Monday to Friday.
$30 Remote Area Shipping
Due to the remoteness of some areas in Australia, delivery to specific regions is a flat rate of $30 AUD.
This includes the following postcodes:
0852, 0854, 0860, 0862, 0870, 0872, 0880
2648, 2652, 2665, 2669, 2672, 2675, 2680, 2681, 2700, 2703, 2705, 2706, 2707, 2711, 2715, 2716, 2717, 2800, 2825, 2831, 2832, 2834, 2835, 2836, 2839, 2840, 2873, 2877, 2878, 2879, 2880
4470, 4471, 4472, 4474, 4475, 4477, 4478, 4479, 4480, 4481, 4482, 4486, 4488, 4489, 4490, 4491, 4492, 4493, 4702, 4725, 4726, 4727, 4730, 4731, 4732, 4733, 4735, 4736, 4816, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4871, 4874, 4875, 4876, 4890, 4891, 4895
5440, 5710, 5722, 5723, 5724, 5725, 5731, 5732, 5733, 5734
6211, 6353, 6355, 6356, 6359, 6369, 6426, 6429, 6430, 6431, 6432, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6452, 6472, 6473, 6479, 6484, 6612, 6620, 6630, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770.
Same Day Dispatch
Orders are processed prior to 1:00 pm EST during business days (excluding weekends and public holidays), provided all items are in stock.
We will contact you if there are any queries.
Click & Collect
Pickup at Diversworld Cairns is FREE for all orders with no minimum purchase value.
The processing usually takes 1-2 business days and we will keep you updated on your order through phone, text and e-mail.
Please wait for the email/SMS indicating that your order is ready before coming to collect your order, and make sure you bring your collection notification or photo ID.
Family and friends can collect your order on your behalf. Just make sure they bring:
A copy of the order collection notification
A note signed by you, detailing who will be collecting the order on your behalf
Their own photo ID to match the approved name for collection
If you are having any trouble with your order updates please refer to your original invoice when contacting the store or customer service for an update.
Delivery to P.O. Boxes
Delivery to P.O. Boxes is available for items of under 1 meter length, without any additional charge.
Items longer than 1 meter cannot be delivered to a P.O. Box.
Please provide a residential or business address and contact phone number for such items.
Change of Delivery Address
As long as your items have not been shipped, it is easy for us to change your delivery address.
Simply email us at info@diversworld.com.au or call us on (07) 4041 4004 as soon as possible, and remember to quote your order reference number.
Change of Order
As long as your items have not been shipped, we will try our best to assist you with adding, changing or removing items from your order.
Simply email us at info@diversworld.com.au or call us on (07) 4041 4004 as soon as possible, and remember to quote your order reference number.
Order Cancellations
As long as we haven’t processed your order, it is possible to have it cancelled.
Simply email us at info@diversworld.com.au or call us on (07) 4041 4004 as soon as possible, and remember to quote your order reference number.
Once your order has been processed, it is unfortunately not possible to cancel it, we do however offer a refunds & returns policy.
